Refund policy

At Union Roasters, we want you to be fully satisfied with your purchase. If you are not completely happy with your order, we offer a straightforward return and refund process. Please review the following details to understand how returns and refunds work for our products.

Returns

Eligibility: To be eligible for a return, your item must be unused/unopened, in the same condition that you received it, and in its original packaging. Perishable goods such as coffee beans, food products, or items with limited shelf life cannot be returned.

Timeframe: You have 14 days from the date you received your order to initiate a return.

Non-Returnable Items: Certain items are non-returnable, including gift cards, downloadable products, and sale items.

Process: To start a return, please contact us at orders@unionroasters.co. Include your order number and a brief description of the issue. Once your return is approved, we will provide you with the return shipping address.

Shipping: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Refunds

Processing: Once we receive your returned item, we will inspect it to ensure it meets the return criteria. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 14 days.

Partial Refunds: Partial refunds are only granted in certain situations, such as when items are not in their original condition, are damaged, or have missing parts for reasons not due to our error.

Late or Missing Refunds: If you haven’t received a refund within the expected timeframe, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. If you’ve done all of this and still have not received your refund, please contact us at orders@unionroasters.co.